ROOM SERVICES DIRECTORY
Dear Guest,
Welcome!
Thank you for choosing Caravia Beach Hotel & Bungalows as your holiday resort.
On the following pages you will find – in alphabetical order – information about the hotel and its services, which will help you to make your stay more comfortable and enjoyable.
The items marked with * are not included in your all-inclusive arrangement. If you have any further queries, please do not hesitate to check with the Reception Desk.
We hope we meet your expectations, and it would mean a lot if you left us a review once you get home.
Our wish is that you Arrive as a guest | Depart as a friend | Return as a member of the Caravia Family
Happy holiday!
Caravia Beach Hotel Management
Name Glossary
Caravia – in Greek means “boats” and has been derived from the boats passing along the Marmari coast
Máina – a nautical term, metaphorically meaning “relax” in Greek; it refers to the process of easing away or relaxing the ropes of a ship
Anassa – means “Queen” in Greek
A
ADULTS ONLY AREAS (16+)
Some areas within the hotel and the
Junior Suites Area (Junior Suites Pool,
Maina Restaurant, Maina Lounge Bar,
Anassa Wellness Centre, Exclusive
Beach, etc) are reserved for adults (16+).
Please check for designating signs.
ACCESSIBLE ROOMS
Caravia Beach Hotel is committed to
meeting all of the requirements for people with accessibility issues (Accessibility Pass), featuring all necessary facilities that ensue a comfortable stay.
AIR CONDITIONING – HEATING
Standard Rooms are air-conditioned
individually regulated through a central system. Please make sure that your
balcony doors and windows are closed
properly, otherwise the device will not
work effectively. Bungalows and Suites
have individual Air Conditioning systems.
ALL INCLUSIVE
Please check with your travel rep regarding your all-inclusive terms. If you
are an independent guest, please check
your booking or the reservations department for details.
Please note that services marked with
“*” are not included in the all inclusive
arrangement.
All inclusive services run from 07:00 to 24:00.
ALLERGIES & SPECIAL MENU REQUIREMENTS
For those guests that have special dietary requirements such as allergies or
intolerances, please contact the Reception Desk.
ΆNASSA WELLNESS CENTRE*
Anassa Wellness Centre offers among other things: indoor pool, sauna, steam bath, relax zone, facial treatments, massages and other related services as well as a hair salon and nail bar (by appointment only). For appointments please contact Caravia Beach Reception desk or Anassa Spa directly. Extra charges apply.
TThere is also a modern gym available
within the premises (See Gym).
ANIMATION
An experienced Animation Team is on
hand for your entertainment from morning to night. A detailed programme is
available on the info boards.
B
BANKS / CURRENCY EXCHANGE
ATM machines and banks are available
in the nearby villages of Zipari, Tigaki,
Marmari and Pyli (1- 4km distance).
BEACH
Umbrellas and sunbeds on the beach are available to all hotel guests free of charge. Caravia Beach Hotel is annually awarded a “Blue Flag” for its high environmental standards (Natural beach and clean waters). Please join in and do your bit to respect the environment.
For your own safety, please remember
not to swim directly after meals or consuming
alcohol.
BEACH BAR
The Beach Bar is open from 10:00 to 18:00 hours and provides you with a variety of refreshments and beverages, snacks and ice cream.
BEACH PARTY*
Weather permitting, a special beach
party takes place on the beach with live
music and firework displays, for dancing and fun. Extra charges apply.
BEACH TOWELS
The hotel supplies you free of charge
with blue towels especially for the
beach and pool area. Contact the Reception Desk for details. Please do not
use these to reserve sun beds.
BEACH VOLEYBALL
A beach volleyball court is available for games.
BIKES *
Please request further details for rental at the Reception Desk.
BILLIARDS
A billiard table is available. Please check with the Reception Desk for details.
BIRTHDAYS – ANNIVERSARIES
If you have any special wishes, please
inform the Maitre d’ Hotel or the Reception Desk one day in advance.
BREAKFAST
Savor an extended breakfast served for over 3 hours.
BUS SERVICE*
A public service bus picks you up at the
front entrance of the hotel and takes
you daily to the centre of Kos (12km
distance from the hotel) several times
a day. For a detailed timetable, please
check with the Reception Desk.
C
CAR RENTAL
You can find the car rental office near
the entrance of the hotel. Rent a car at
the Reception Desk at any time during
the day.
CIGARETTES
You can buy cigarettes in the hotel’s Mini Market.
CONFERENCE CENTRE “SOCRATES FANOURAKIS”
The Socrates Fanourakis Conference Centre” is accessible through the main bar (entrance opposite the terrace). A total of 450m2 (seats 300 people - theatre style) and has state-of-the-art audio video equipment. Alternatively, it is used as an entertainment area.
CREDIT CARDS
We accept all major Credit Cards
CURRENT
The current is 220 VOLT. Please insert your key card into the box for electricity.
COVID_19 HEALTH PROTOCOLS
We enforce hygiene and safety procedures in full accordance with the protocols established by the Greek Government, thus making your stay safe and carefree
D
DEPARTURE
Please check out of your room on the
day of your departure the latest by
12:00 noon. If you need day use, please
contact the Reception Desk at least 24
hrs in advance.
DINNER
Dinner is served every evening at the Main Restaurant from 18:30 until 21:30. A special kids buffet is set for children. A variety of dishes which are served catering to various needs such as allergies, food intolerance, diabetes, etc. are available upon request.
A smart casual dress code is required, and bathing attire and casual shorts are not suitable during any time of the day at the restaurants..
For a more casual setting, lunch and dinner are also served at the Taverna 10:00-18:00 (next to the main pool area).
For Junior Suite guests dinner is also served at the Maina Restaurant from 18:30-21:30. Junior Suite guests also have the option of dinning at the Main Restaurant.
DO NOT DISTURB
Please respect fellow guests and ensure that your children are supervised at all times. Try not to disturb in the corridors. Always remember to close the doors and not leave them open, as draft winds may close them abruptly, causing disruption. Please take note that these premises are intended for relaxation.
E
ELEVATORS
It is prohibited for children less than 14
years of age to use the elevator without attendance. In case of an emergency, please ring the emergency bell in
the elevator.
ENTRANCE
Visitors should be announced at the security gate for them to be per mitted to access the hotel facilities by the hotel administration.
EXCLUSIVE BEACH AREA
The Exclusive Beach Area is a haven of tranquility that is exclusive to adults only (16+) who also are guests of the Junior Suites area.
F
FIRE & other emergencies
The hotel is fully equipped and prepared
to deal with emergencies.
Fire alarms and extinguishers can be
found on every floor. In the event of
fire or other cause of evacuation, follow emergency procedures to exit the
building.
Maps of the assembly stations are displayed
on every floor & in your room.
Please ensure that you consult and read
the fire notices behind your room doors
which inform you of the emergency
procedures
Never use the elevators in the case of
emergency.
FIRST AID
In case of an emergency please contact
the Reception Desk to provide you with
medical assistance. Medical fees are
payable directly to the doctor. There are
four (4) First Aid stations in the hotel
premises for minor injuries and are free
of charge. They can be indicated by the
First Aid flag.
Defibrillators are available at the Reception Desk and at the beach bar
FLOWERS *
You can order flowers from private nearby florists at the Reception Desk.
FOOD & BEVERAGES
The hotel applies industry standards for food safety and hygiene assurance. The consumption in the hotel rooms of any food or beverages brought from outside the hotel is not permitted for hygiene and safety reasons.
G
GARDENS
The hotel is surrounded by inspiring natural gardens, resulting in a Green Key
eco-label award.
GREEK NIGHT
Consult the Event Board for details.
GYM
The gym is a free access area (located within Anassa Wellness Centre). It is fully equipped with cardio and resistance equipment and free weights. Check with the Reception Desk for operating hours.
I
INTERNET
Internet access is available everywhere in the hotel via WIFI / WLAN.
J
JUNIOR SUITES
Junior Suite guests have access to the
following areas of the hotel:
• Maina Restaurant
• Maina Lounge Bar
• Exclusive Beach
• Junior Suites Pool
Additionally, they can choose to have
9
their three daily meals at the Main Restaurant and the Taverna if they wish to.
K
KEY
Before your departure, please check so
that you do not leave any personal belongings behind. We also kindly request
that you return your key to the reception desk before departure.
L
LAUNDRY – DRY CLEANING*
A laundry list and bag can be found
in your closet. Please fill in the laundry form, and leave the clothes in the
bag with the form on your bed. Simple
washing takes approximately one day&
dry cleaning takes about 2-3 days. The
Reception Desk will assist you, if you
need dry cleaning or ironing services.
Extra charges apply.
LOST & FOUND
If you have lost something, please contact the Reception Desk. The hotel takes
no responsibility for missing valuables
from the rooms or its public areas. Safes
located in the hotel rooms are available
for rent.
LUNCH
Buffet lunch is served in the Main Restaurant from 12:30 -14:30. The Taverna serves from 12:00 -18:00 is available for a more casual lunch on the poolside, serving traditional Greek dishes. If you wish to stay at the beach, the Beach Bar also serves light snacks throughout the day.
LUGGAGE
Enjoy our complimentary luggage transfer service.
LUGGAGE SERVICE
In case you require storage for your luggage, please contact the Reception Desk for information.
M
MÁINA LOUNGE BAR*
Enjoy a casual drink overlooking the lagoon pool. Offering a laid back openair experience that is second to none,
Maina Lounge Bar is the ideal spot to
relax and reset at any time of the day.
MÁINA RESTAURANT
Máina Restaurant offers a dinner experience inspired from Greek traditional
cuisine with the freshest ingredients.
For adults only (16+).
MAIN BAR
The main bar is in the main lobby. It
serves all kinds of beverages, selected cocktails, and specials. For imported drinks and premium brands extra
charges apply. Open from 16:00-
00:00.
MAINTENANCE
If any maintenance in your room is necessary, please contact the Reception
Desk. Any damage will be usually fixed
within the same day. (In the event of
extraordinary technical problems there
might be a delay in the repair.)
MESSAGES & MAIL
Any messages & mail you receive will be sent to your room. If you wish to send mail, please leave it at the Reception Desk. Stamps can be purchased at the mini market.
MINI MARKET*
The Mini Market is located on the basement floor of the main building, offering a great selection of convenience items, as well as gifts and souvenirs.
P
PARKING
You may park your car in the parking
lot. Please ensure that you do not obstruct anybody. Always keep your car
locked and do not leave any valuable
items. The hotel takes no responsibility
for any damages and losses.
PETS
Pets are not allowed, no matter their
size or type in the entire area of the hotel.
PILLOW SELECTION
Choose from our selection of pillows to ensure a restful night's sleep.
POOL BARS
Pool Bars are available next to the main outdoor swimming pools.
Q
QUESTIONNAIRE
Please help us service you better by filing in our survey. You can find it in your
room or at the Reception desk. Once
you have completed it, drop it into the
questionnaire box at the Reception
Desk upon your departure. Your comments mean a lot to us and lets us know
we're on the right track.
R
REFRIGERATOR
Every room is equipped with a small refrigerator and its usage is free of charge
REVIEWS
We hope we met your expectations,
and it would mean a lot if you left us a
review on Trip Advisor, Holiday Check
or Google.
ROOM BREAKFAST
Enjoy a delicious breakfast in the comfort of your room. An extra service charge of 10 euros applies.
ROOM SERVICE
Our room service is available 12 hours a day to cater to your needs.
S
SAFETY DEPOSIT BOX *
You can use your safety deposit box located in your wardrobe for your valuables. Please follow the instructions. It
can be rented at the Reception Desk.
SMOKING
Smoking is forbidden in all closed areas.
SPORTS
The animation team provides a wide
selection of sports activities that are
included in your all-inclusive arrangement. Check the animation program for
further details or consult with the Reception Desk.
Sports Available in the all-inclusive arrangement:
• Basketball
• Beach Volley
• Billiards
• Boccia
• Darts
• Mini golf
• Ping pong
• Tennis
• Volleyball
• Water Polo
• Yoga
Tennis sessions in the evening that require
flood lights is with extra charge.
SUN BEDS & UMBRELLAS
Sun beds and umbrellas in the pool area
are free of charge. Please do not occupy
the sun beds by putting your towels
on them.
SWIMMING POOLS
The main pools are located in the hotel
gardens. Industry standards are applied
for the safety and hygiene assurance of
the water quality. Beds and umbrellas
are provided free of charge.
It is not allowed to use the pools from
19:00 until 10:00 o’clock.
Lifeguards are present in the swimming
areas during the pools operating hours.
Never leave your children to swim in the
pools unattended.
Diving is strictly prohibited.
Please do not swim directly after meals
or after having consumed alcohol.
Visitors, who are not guests of the hotel,
are not allowed to use the pool facilities.
T
TAVERNA
The "Taverna" is an all day snack bar
and restaurant where you can enjoy refreshing cocktails, coffees, traditional
Greek dishes, savory snacks and salads
in a casual environment, where no dress
code is required.
TAXI *
You can order a taxi through the Reception
Desk.
TELEPHONE / FAX
Please dial 9 to get an outside line, 101
for the Reception Desk. If you wish to
call another room, please dial #2 from
your room phone and then the room
number.
TELEVISION
Every room is equipped with a satellite
LCD TV with all major national / international channels for you to enjoy your favorite shows. Please set the volume on
a level that does not disturb anybody
near your room.
TENNIS
The hard-court fields are located next
to the parking lot. Please contact the
reception for reservations and equipment rental.
For evening sessions with flood lights
extra charges apply.
THEATRE
This is where most animation shows
and live music performances take place
in the evening hours. Please request
12
further information from info boards,
animators & maps situated around the
hotel area.
TOILETS
Public toilets are located on level -1
near the Main Restaurant area, at Maina
Restaurant as well as the pool and
beach areas
TOWELS & BATHROBES
Bathrobes for our guests can be found
in the room.
In case you require additional towels
please contact the Reception Desk.
According to our environmental policy
our room attendants will only replace
the towels found on the floor.
Please notice that it is not allowed to
use these towels outside of your room.
- *see Beach towels.
W
WAKE UP CALLS
Please contact the Reception Desk if
you need a wakeup call.
WATER PARK & Mini CLUB
Children are to be accompanied by an
adult at all times. Please read the safety
instructions carefully.
Children are to be accompanied by an
adult at all times. Please read the safety
instructions carefully.
Special safety rules apply; please check
the designated info boards for these
and operating hours.
WATER SPORTS
Our hotel offers a variety of water sports
that are provided from a third party collaborator. These include windsurfing, kite
surfing and more. For further information
please contact the service provider.
WELLNESS CENTRE
see Άnassa Wellness Centre*
WET FLOORS
Please respect the Wet Floor signs for
your own safety.
WiFi
WiFi is provided free for all our guests.
SPECIAL NOTES &
RECOMMENDATIONS
Operating hours and the entertainment schedule may vary at the beginning and at
the end of the season, due to weather conditions Please consult the Reception Desk
and Info Boards for details.
Safety and Rules of Use
Please consult notice boards located in
the following areas for detailed safety
and rules of use:
• Anassa Wellness Centre
• Beach
• Gym
• Restaurants
• Rooms
• Pool areas
• Sports Areas
• Water Park
It is highly recommended that you follow the rules mentioned for your own
personal safety.
Sun Beds
Please respect fellow guests and DO
NOT reserve sun beds with towels. The
management will remove any towels or
objects left unattended.
Swimming
Please do not swim directly after meals or having consumed alcohol for your own personal safety.
Questionnaire
We kindly request you to complete the questionnaire that you will find in your room
and at the Reception Desk.
And when you get home, please share highlights of your stay on Trip Advisor, Holiday Check or Google. Your comments mean a lot to us and lets us know we're on
the right track!
REVIEWS & SOCIAL MEDIA
Please remember to review us and follow us on social media.
Thank you for staying with us!
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