ROOM SERVICES DIRECTORY

Dear Guest,

Welcome!
Thank you for choosing Caravia Beach Hotel & Bungalows as your holiday resort.
On the following pages you will find – in alphabetical order – information about the hotel and its services, which will help you to make your stay more comfortable and enjoyable.
The items marked with * are not included in your all-inclusive arrangement. If you have any further queries, please do not hesitate to check with the Reception Desk.
As we continuously strive to make your experience one of a kind, we would more than welcome any suggestions or comments you may have.
Our wish is that you Arrive as a guest | Depart as a friend | Return as a member of the Caravia Family

Happy holiday!

Caravia Beach Hotel Management

Name Glossary

Caravia – in Greek means “boats” and has been derived from the boats passing along the Marmari coast

Máina – a nautical term, metaphorically meaning “relax” in Greek; it refers to the process of easing away or relaxing the ropes of a ship

Anassa – means “Queen” in Greek

A

ADULTS ONLY AREAS (16+)

Some areas within the hotel (Junior Suites and Pool, Máina Restaurant, Anassa Wellness Centre, etc) are re- served for adults (16+). Please check for designating signs.

ACCESSIBLE ROOMS

Caravia Beach Hotel is committed to meeting all of the requirements for peo- ple with accessibility issues (Accessibil- ity Pass), featuring all necessary facili- ties that ensue a comfortable stay.

AIR CONDITIONING – HEATING

Standard Rooms are air-conditioned individually regulated through a cen- tral system. Please make sure that your balcony doors and windows are closed properly, otherwise the device will not work effectively. Bungalows and Suites have individual Air Conditioning sys- tems.

A’ La CARTE RESTAURANT* see «Máina» Gastro Bar

ALL INCLUSIVE

Please check with your travel rep re- garding your all-inclusive terms. If you are an independent guest, please check your booking for details.

Please note that services marked with “*” are not included in the all inclusive arrangement.

All inclusive services run from 07:00 to 24:00.

ALLERGIES & SPECIAL MENU REQUIREMENTS

For those guests that have special di- etary requirements such as allergies or intolerances, please contact the Recep- tion Desk.

ΆNASSA WELLNESS CENTRE*

Anassa Wellness Centre offers among other things: indoor pool, sauna, steam bath, relax zone, facial treatments, mas- sages and other related services as well as a hair salon and nail bar (by appoint- ment only). Extra charges apply.

There is also a modern gym available within the premises (See Gym). For ap- pointments please book on the website or contact Caravia Beach Reception.

ANIMATION

An experienced Animation Team is on hand for your entertainment from morn- ing to night. A detailed programme is available on the info boards.

B

BANKS / CURRENCY EXCHANGE

ATM machines and banks are available in the nearby villages of Zipari, Tigaki, Marmari and Pyli (1- 4km distance).

BEACH

Umbrellas and sun-beds on the beach are available to all hotel guests free of charge. Caravia Beach Hotel is annually awarded a “Blue Flag” for its high environmental standards (Natural beach and clean waters). Please join in and do your bit to respect the environment.

For your own safety, please remember not to swim directly after meals or consuming alcohol.

BEACH BAR

The Beach Bar is open from 10:00 to 18:00 hours and provides you with a variety of refreshments and beverages, snacks and ice cream.

BEACH PARTY*

Weather permitting, a special beach party takes place on the beach with live music and firework displays, for dancing and fun. Extra charges apply.

BEACH TOWELS

The hotel supplies you free of charge with blue towels especially for the beach and pool area. Contact the Reception Desk for details. Please do not use these to reserve sun beds.

BEACH VOLEYBALL

A beach volleyball court is available for games.

BIKES *

Please request further details for rental at the Reception Desk.

BILLIARDS

A billiard table is available. Please check with the Reception Desk for details.

BIRTHDAYS – ANNIVERSARIES

If you have any special wishes please inform the Maitre d’ Hotel or the Reception Desk one day in advance.

BREAKFAST

Breakfast is served every morning at the Main Restaurant, situated on the ground floor from 06:00 until 10:00. From 06:00-07:00 is the Early Breakfast with a Continental Buffet. Full American Breakfast is served from 07:00-10:00.

BUS SERVICE*

A public service bus picks you up at the front entrance of the hotel and takes you daily to the centre of Kos (12km distance from the hotel) several times a day. For detailed timetable, please check with the Reception Desk.

C

CAR RENTAL

You can find the car rental office near the entrance of the hotel. Rent a car at the Reception Desk at any time during the day.

CIGARETTES

You can buy cigarettes in the hotel’s Mini Market.

CONFERENCE CENTRE “SOCRATES FANOURAKIS”

The Socrates Fanourakis Conference Centre is accessible through the main bar (entrance opposite the terrace). A total of 450m2 (seats 300 people - theatre style) and has state-of-the-art audio- video equipment. Alternatively it is used as an entertainment area.

CREDIT CARDS

We accept all major Credit Cards

CURRENT

The current is 220 VOLT. Please insert your key card into the box for electricity.

D

DEPARTURE

Please check out of your room on the day of your departure the latest by 12:00 noon. If you need day use, please contact the Reception Desk at least 24 hrs in advance.

DINNER

Dinner is served every evening at the Main Restaurant from 18:30 until 21:30. A special kids buffet is set for children. A variety of dishes which are served catering to various needs such as allergies, food intolerance, diabetes, etc. are available upon request.

A smart casual dress code is required for gentlemen who are kindly requested to wear long trousers for dinner. Bathing attire and casual shorts are not suitable during any time of the day at the main restaurant.

For a more casual setting lunch and dinner are also served at the Taverna [next to the main pool area].

Dinner can also be served at the Máina Gastro Bar (a la carte). Extra charges apply. Check for details.

DO NOT DISTURB

that your children are supervised at all times. Try not to disturb in the corridors. Always remember to close the doors and not leave them open, as draft winds may close them abruptly, causing disruption. Please take note that these premises are intended for relaxation.

E

ELEVATORS

It is prohibited to children less than 14 years of age to use the elevator without attendance. In case of an emergency, please ring the emergency bell in the elevator.

ENTRANCE

Visitors should be announced at the security gate in order for them to be permitted to access the hotel facilities by the hotel administration.

F

FIRE & other emergencies

The hotel is fully equipped and prepared to deal with emergencies.

Fire alarms and extinguishers can be found on every floor. In the event of fire or other cause of evacuation, follow emergency procedures to exit the building.

Maps of the assembly stations are displayed on every floor & in your room. Please ensure that you consult and read the fire notices behind your room doors which inform you of the emergency procedures.

Never use the elevators in the case of emergency.

FIRST AID

In case of an emergency please contact the Reception Desk to provide you with medical assistance. Medical fees are payable directly to the doctor. There are four [4] First Aid stations in the hotel premises for minor injuries and are free of charge. They can be indicated by the First Aid flag.

Two defibrillators are available at the Reception Desk and at the beach bar.

FLOWERS *

You can order flowers from private nearby florists at the Reception Desk.

FOOD & BEVERAGES

The hotel applies industry standards for food safety and hygiene assurance. The consumption in the hotel rooms of any food or beverages brought from outside the hotel is not permitted for hygiene and safety reasons.

G

GARDENS

The hotel is surrounded by inspiring natural gardens, which inter alia, has led to being awarded the Green Key eco-label.

GREEK NIGHT

Consult the Event Board for details.

GYM

The gym is a free access area (located within Anassa Wellness Centre). It is fully equipped with cardio and resistance equipment and free weights. Check with the Reception Desk for operating hours.

I

INTERNET

Internet access is available everywhere in the hotel via WIFI / WLAN.

K

KEY

Before your departure please check so that you do not leave any personal belongings behind..

L

LAUNDRY – DRY CLEANING*

A laundry list and bag can be found in your closet. Please fill in the laundry form, and leave the clothes in the bag with the form on your bed. Simple washing takes approximately one day& dry cleaning takes about 2-3 days. The Reception Desk will assist you, if you need dry cleaning or ironing services. Extra charges apply.

LOST & FOUND

If you have lost something, please contact the Reception Desk. The hotel takes no responsibility for missing valuables from the rooms or its public areas. Safes located in the hotel rooms are available for rent.

LUNCH

Buffet lunch is served in the Main Restaurant from 12:30 -14:30. The Taverna serves from 12:00 -20:00 is available for a more casual lunch on the poolside, serving traditional Greek dishes. If you wish to stay at the beach, the Beach Bar also serves light snacks throughout the day.

LUGGAGE SERVICE

In case you require storage for your luggage. Please contact the Reception Desk for information.

M

MÁINA Gastro Bar*

Máina Gastro Bar offers an a la carte menu for dinner inspired from Greek traditional ingredients with fusion elements. Extra charges apply both for the restaurant and the bar throughout the day. For adults only (16+)

MAIN BAR

The main bar is located in the main lobby. It serves all kinds of beverages, selected cocktails and specials. For imported drinks and premium brands extra charges apply. Open from 16:00- 00:00.

MAINTENANCE

If any maintenance in your room is necessary, please contact the Reception Desk. Any damage will be usually fixed within the same day. (In the event of extraordinary technical problems there might be a delay in the repair.)

MESSAGES & MAIL

Any messages & mail you receive will be sent to your room. If you wish to send mail, please leave it at the Reception Desk. Stamps can be purchased at the minimarket.

MINI MARKET*

The Mini Market is located on the basement floor of the main building, offering a great selection of items to offer as gifts or as souvenirs, such as light beach clothing | books | newspapers and magazines| tobacco goods and liqueur.

P

PARKING

You may park your car in the parking lot. Please ensure that you do not obstruct anybody. Always keep your car locked and do not leave any valuable items. The hotel takes no responsibility for any damages and losses.

PETS

Pets are not allowed, no matter their size or type in the entire area of the hotel.

POOL BARS

Pool Bars are available next to the main outdoor swimming pools.

Q

QUESTIONNAIRE

Please help us service you better by fill ing in our survey. Once you have completed it, drop it into the questionnaire box at the Reception Desk upon your departure. Your comments and suggestions will help us to improve our services.

R

REFRIGERATOR

Every room is equipped with a small refrigerator and its usage is free of charge.

S

SAFETY DEPOSIT BOX *

You can use your safety deposit box located in your wardrobe for your valuables. Please follow the instructions. It can be rented at the Reception Desk..

SMOKING

Smoking is forbidden in all closed areas.

SPORTS

The animation team provides a wide selection of sports activities that are included in your all inclusive arrangement. Check the animation programme for further details or consult with the Reception Desk Sports Available in the all-inclusive arrangement:
• Basketball
• Beach Volley
• Billiards
• Boccia
• Darts
• Mini golf
• Ping pong
• Tennis
• Volleyball
• Water Polo
• Yoga

Tennis sessions in the evening that require flood lights is with extra charge.

SUN BEDS & UMBRELLAS

Sun beds and umbrellas in the pool area are free of charge. Please do not occupy the sun beds by putting your towels on them.

SWIMMING POOLS

The main pools are in the midst of the hotel garden. Industry standards are applied for the safety and hygiene assurance of the water quality. Beds and umbrellas are provided free of charge.

It is not allowed to use the pools from 19:00 until 10:00 o’clock.

Never leave your children to swim in the pools unattended.

Diving is strictly prohibited.

Please do not swim directly after meals or after having consumed alcohol.

Visitors, who are not guests of the hotel, are not allowed to use the pool facilities.

Lifeguards are present in the swimming areas during the pools operating hours.

T

TAVERNA

The "Taverna" is an all day snack bar and restaurant where you can enjoy refreshing cocktails, coffees, traditional Greek dishes, savory snacks and salads in a casual environment, where no dress code is required.

TAXI *

You can order a taxi through the Reception Desk.

TELEPHONE / FAX

Please dial 9 to get an outside line, 101 for the Reception Desk. If you wish to call another room please dial #2 from your room phone and then the room number. Fax services are available at the Reception Desk.

TELEVISION

Every room is equipped with a satellite LCD TV. Please set the volume on a level that does not disturb anybody near your room.

TENNIS

The hard court fields are located next to the parking lot. Please contact the reception for reservations and equipment rental.

For evening sessions with flood lights extra charges apply.

THEATRE

This is where most animation shows and live music performances take place in the evening hours. Please request further information from info boards, animators & maps situated around the hotel area.

TOILETS

Public toilets are located on level -1 near the Main Restaurant area, as well as at the pool and beach areas.

TOWELS & BATHROBES

Bathrobes for our guests can be found in the room.

In case you require additional towels please contact the Reception Desk.

According to our environmental policy our room attendants will only replace the towels found inside the bathtub or on the floor.

Please notice that it is not allowed to use these towels outside of your room. - *see Beach towels.

W

WAKE UP CALLS

Please contact the Reception Desk if you need a wakeup call.

WATER PARK & Mini CLUB

Children are to be accompanied by an adult at all times. Please read the safety instructions carefully.

All day long, our trained animators will keep the children busy with handcrafting, painting and other entertainment. Adults are not allowed in the children's pool unless supervising their child.

Special safety rules apply; please check the designated info boards for these and operating hours.

WATER SPORTS

Our hotel offers a variety of water sports that are provided from a third party collaborator. These include windsurfing, kite surfing and more. For further information please contact the service provider.

WELLNESS CENTRE see Άnassa Wellness Centre*

Public toilets are located on level -1 near the Main Restaurant area, as well as at the pool and beach areas.

WET FLOORS

Please respect the Wet Floor signs for your own safety.

WiFi

WiFi is provided free for all our guests.

SPECIAL NOTES & RECOMMENDATIONS

In the beginning and at the end of the season it is possible that there is a possible change in the operating hours and the entertainment schedule due to weather conditions Please consult the Reception Desk and Info Boards for details.

Safety and Rules of Use

Please consult notice boards located in the following areas for detailed safety and rules of use:
• Anassa Wellness Centre
• Beach
• Gym
• Restaurants
• Rooms
• Pool areas
• Sports Areas
• Water Park
It is highly recommended that you follow the rules mentioned for your own personal safety.

Sun Beds

Please respect fellow guests and DO NOT reserve sun beds with towels. The management will remove any towels or objects left unattended.

Swimming

Please do not swim directly after meals or having consumed alcohol for your own personal safety.

REVIEWS & SOCIAL MEDIA

Questionnaire

We kindly request you to complete the questionnaire that you will find at the Reception Desk. This way you can contribute to the improvement of the quality of our services.

And when you get home, please share your opinion on Trip Advisor and / or Holiday Check.

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